Question 1

What is the shipping policy?

Accepted Answer

Delivery within 8 days for articles in stock, otherwise up to a maximum of 4 weeks. Shipping via UPS.

Question 2

What is the product warranty?

Accepted Answer

Two years parts and labour. Return defective parts to Tetra Distribution at the client's own expense.

Question 3

How does billing and payment work?

Accepted Answer

Billing is done by bank transfer (SEPA) to Tetra Engineering.

Question 4

How do Load Controls work?

Accepted Answer

Load Controls sense true motor power to monitor and protect industrial motors. More information is available on the manufacturer's website at loadcontrols.com.

Question 5

Do you provide calibration and certificates?

Accepted Answer

Calibration and calibration certificates can be provided on request. Please note there is an additional fee and lead time for calibrated units. Contact us for more information.

Question 6

Do you offer frame agreements or SLAs?

Accepted Answer

Frame agreements and service level agreements are available. Contact us for more information.

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Frequently Asked Questions

Frequently asked questions